Business Engineering
Consultancy
About the Course
The Elite Service Adviser: 5-Day Automotive Training Intensive
Master the Service Drive. Maximize Profitability. Elevate the Customer Experience.
PROGRAM OVERVIEW
The Service Adviser Excellence Training Program is built on a single, powerful belief: that a world-class Service Adviser is the most valuable asset in any automotive dealership or service centre. They are the bridge between the technical world of the workshop and the emotional world of the customer — and when that bridge is strong, revenue grows, loyalty deepens, and the entire service operation thrives.
This program was designed by automotive industry professionals with decades of frontline dealership experience. Every session, every exercise, every scenario is rooted in the specific daily realities of a Service Adviser — from the morning write-up rush to the difficult conversation about an unexpected repair bill.
Your Instructor
Ivan Tivold
Learn directly from an industry veteran. Ivan brings over two decades of frontline expertise in Logistics, Finance, DMS, and Aftersales directly into the classroom. As an EBRD-accredited Business Consultant and Certified Business Trainer, he doesn't just teach theory—He equips professionals with battle-tested strategies proven to drive operational excellence and business growth.