Business Engineering
Consultancy
About the Course
Program Overview
The Automotive Service Manager Certification Program is a comprehensive, intensive training course designed to transform technically skilled professionals into high-performance service department leaders. The program is built on the fundamental truth that 60–80% of a dealership's GROSS PROFIT comes from Fixed Operations (Service + Parts), yet service managers receive a fraction of the management training given to sales managers. This program closes that gap by bridging technical knowledge with executive business acumen.
Design Philosophy — Adult Learning Principles
This curriculum avoids "death by PowerPoint" by following a strict engagement ratio:
30% Instruction: Concise lecture and presentation of core concepts.
Your Instructor
Ivan Tivold
Learn directly from an industry veteran. Ivan brings over two decades of frontline expertise in Logistics, Finance, DMS, and Aftersales directly into the classroom. As an EBRD-accredited Business Consultant and Certified Business Trainer, he doesn't just teach theory — He equips professionals with battle-tested strategies proven to drive operational excellence and business growth.