Business Engineering
Consultancy
About the Course
Program overview
This 2-day program is designed for supervisors, operations managers, transport managers, warehouse leaders, customer-service leads, and 3PL/e-commerce teams responsible for last-mile performance. It is built around the current realities of the sector: the last mile is often the costliest part of fulfillment, customers increasingly expect speed, visibility, and choice, and operators are under pressure to improve sustainability, asset utilization, and delivery success rates. Source estimates differ by methodology, but both the World Economic Forum and DHL reinforce that last-mile economics are a major management priority, while McKinsey highlights a future shaped by analytics, local fulfillment, automation, and alternative delivery models.
Program snapshot
Program title Last Mile Logistics Management
Duration 2 days, 16 contact hours
Your Instructor
Yaroslav Stepcenkov
Yaroslav Stepcenkov is a distinguished expert, seasoned practitioner, and highly sought-after business coach specializing in logistics, operations management, and supply chain strategy. With extensive hands-on experience and a results-driven approach, he has established himself as a trusted authority in optimizing complex business processes and driving operational excellence.