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Business Engineering
Consultancy
About the Course
After-Sales Business Management Training
PROGRAM OBJECTIVES
By the end of this training, participants will:
Drive profitability and growth in after-sales departments
Improve customer retention and satisfaction (CSI/NPS)
Your Instructor
Ivan Tivold
Learn directly from an industry veteran. Ivan brings over two decades of frontline expertise in Logistics, Finance, DMS, and Aftersales directly into the classroom. As an EBRD-accredited Business Consultant and Certified Business Trainer, he doesn't just teach theory—He equips professionals with battle-tested strategies proven to drive operational excellence and business growth.
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